Shipping policy

ENS STAR SALES AND SERVICES LLP (Hereinafter referred to as ENS STAR SALES) has framed the following Shipping Policy under the provisions of the Consumer Protection Act, 2019 and Rules 5(1)(g) & (h) of the Consumer Protection (Direct Selling) Rules, 2021, as under:
1)     (a)       All orders placed by an ENS STAR SALES Direct seller/Consumer worth Rs 1000/- (Rupees One thousand only) or above shall be shipped, irrespective of mode of transportation, free of any shipping charges whatsoever, at the nearest point to the home or home delivery, whichever is practicable.
    (b) Shipping charges as per actuals, irrespective of mode of transportation, for delivery to the nearest point to home or home delivery, whichever is practicable, if the total value of the order placed is valued at Rs 1000/- (Rupees One thousand only) or less.
 
2)   Delivery Timeline and conditions :-
a)   ENS STAR SALES shall make all efforts, within its means, to ensure that the products ordered are delivered within a reasonable period of 3 to 10 days from the date of confirmation of the order by ENS STAR SALES.  However, this assurance is subject to force majeure, government regulations, inclement weather conditions, or any other circumstance whatsoever not within the control of ENS STAR SALES.
 
b)   If in case the delivery period exceeds the stipulated time for any reasons whatsoever, then the ordering Direct seller/Consumer will be notified of the same along with the expected time of delivery and the ordering Direct seller/Consumer shall be at liberty to cancel his/her order to which ENS STAR SALES undertakes to initiate Refund proceedings, as per its “Product Return/Refund Policy”. However, it is expected from the ordering Direct seller/ Consumer to appreciate and cooperate with ENS STAR SALES’s efforts by consenting to the extended time of delivery.
 
c)   The ordering Direct seller/Consumer is advised to take open delivery of the package of ordered goods and should refuse to accept the delivery if the package is found to be tampered with or the goods packed therein are found to be damaged or pilfered.   However, ENS STAR SALES will not be subsequently held responsible for any breakage, damage, or loss to the goods if the ordering Direct seller/Consumer acknowledges the receipt of the goods, without noting down the extent of damages.  For disputes, if any, please Call ENS STAR SALES Customer Care Mo. 9323555711 or write an e-mail to support@ensstar.com mentioning the order reference number. ENS STAR SALES shall make its best efforts to resolve the dispute amicably, at the earliest.
 
d)    Any complaint related to your order should be registered with us within 24 hours of delivery. No complaint whatsoever will be entertained post thereof.